Find Your Perfect
Halal Match

Rishta Helpers exists to make finding a life partner a dignified, safe, and halal experience for British Muslims. We believe that the search for a spouse deserves the same care, trust, and Islamic values that marriage itself is built upon. By combining modern technology with the principles of our faith — verified identities, guardian support, and serious intent — we provide a platform where families and individuals can connect with confidence, free from the noise and uncertainty that has come to define mainstream dating culture.

For British Muslims who are ready for marriage and want to find a compatible spouse the halal way — Rishta Helpers is a matrimonial platform that connects verified, serious individuals and families in a safe and faith-centred environment.

Unlike mainstream dating apps, Rishta Helpers is built exclusively for those seeking marriage, with ID-verified profiles, guardian registration for those who want it, and a community that shares the same values and intentions.

1. Who We Are

Rishta Helpers Ltd is a company registered in England and Wales (Company No. 17217683), with our registered office at Office 9803, 321-323 High Road, Chadwell Heath, Essex RM6 6AX. We operate the Rishta Helpers Muslim marriage platform at www.rishta-helpers.com.

For data protection enquiries, contact us at: support@rishta-helpers.com

2. What Data We Collect

• Account data: Name, email address, phone number, date of birth, gender
• Profile data: City, ethnicity, height, education, occupation, sect, religiosity, about me, photos
• Guardian data: Name and contact details of wali/guardian where provided
• Usage data: Login activity, profile views, messages sent, connections made
• Payment data: Billing information processed securely via Stripe (we do not store card details)
• Verification data: Government ID documents processed via Stripe Identity (not stored by us)

3. How We Use Your Data

• To provide and improve the matchmaking service
• To verify your identity and ensure community safety
• To process subscription payments
• To send service notifications (new interests, messages, matches)
• To let a guardian (wali) privately share a profile you have expressed interest in with the person they represent
• To comply with legal obligations

Guardian profile sharing. Some accounts are managed by a guardian (wali) on behalf of the person seeking marriage. If you express an interest in a guardian-managed profile, that guardian may share your profile — including a summary of your details and your photograph — privately with the person they represent (for example their son or daughter) so that person can consider your interest. This happens only for the purpose of a potential marriage introduction, and only with members who chose to reach out through a guardian. Your photograph is never attached to an email: it is shared through a secure, private link that expires after 14 days, is watermarked, and stops working if you remove the photo or close your account — so it stays under your control. Please only upload a photograph you are comfortable being seen for this purpose.

4. Your Rights Under UK GDPR

• Right of access: Request a copy of all personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of all your personal data ("right to be forgotten")
• Right to portability: Receive your data in a machine-readable format
• Right to object: Object to processing of your data for certain purposes

To exercise any of these rights, go to Settings → Privacy & GDPR in your account, or email us at support@rishta-helpers.com.

5. Data Retention

We retain your data for as long as your account is active. On deletion request, all personal data is permanently removed within 30 days. Payment reference records are retained for 7 years for legal compliance (no personal data retained beyond a reference number).

6. Third Parties

We share data only with trusted service providers necessary to operate the platform: Stripe (payments & ID verification), Hostinger (database & file hosting), and ZeptoMail by Zoho (email notifications). All are GDPR-compliant processors under data processing agreements.

7. Cookies

We use only essential cookies required for the service to function (session management, authentication). We do not use advertising or tracking cookies.

8. Contact & Complaints

For any privacy concerns: support@rishta-helpers.com

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

1. Acceptance of Terms

By registering for or using Rishta Helpers ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform. These terms are governed by the laws of England and Wales.

2. Eligibility

• You must be at least 18 years of age
• You must be based in the United Kingdom
• You must be Muslim or be creating a profile on behalf of a Muslim family member
• You may only maintain one active account
• You must provide truthful and accurate information

3. Prohibited Conduct

• Uploading false, misleading, or heavily edited photos
• Harassment, abusive language, or inappropriate behaviour toward other members
• Sharing contact details (phone numbers, social media) before a mutual connection is established
• Creating fake profiles or impersonating others
• Using the Platform for any commercial purpose without written consent
• Attempting to bypass any Platform security or payment features

4. Strike & Suspension Policy

Violations of these terms result in strikes against your account:

• Strike 1: Warning issued
• Strike 2: 7-day account restriction
• Strike 3: Permanent removal from the platform — no refund issued

Removal is permanent. Where your account is permanently removed — whether for three strikes or for a serious breach of these terms — you may not create a new account. To enforce this, we retain a limited record of your identifying details (your name, date of birth, email address, telephone number, and verified-ID details) solely to prevent re-registration. This is processed on the basis of our legitimate interest in protecting the safety of our members, and is kept only for as long as necessary for that purpose. Any attempt to circumvent a removal by registering again will result in the new account also being removed.

Responding to expressions of interest (communication policy): When another member sends you an expression of interest, you are expected to respond by accepting or declining it. Ignoring requests ("ghosting") is unfair to other members and is treated as poor communication. This process applies:

• Day 0: you receive the expression of interest by email and within the app.
• After 2 days with no response, you are sent a reminder by email and in the app. This reminder is sent regardless of your email notification settings, because it affects your account standing.
• After 3 days with no response, the sender may report you for poor communication. Where 3 full days have elapsed and a reminder was sent, this results in an automatic strike on your account, and you will be notified by email.
• Strikes follow the escalation above. Three strikes result in permanent removal from the platform with no refund for any payments made. Strikes may be reviewed or reversed by our team on appeal.

5. Subscription & Payments

• Free plan: Browse all profiles, up to 3 active connections
• Premium Monthly: £11.99/month (40% off standard rate of £19.99) — up to 25 connections, priority in search, see who viewed you
• Premium Yearly: £119.94/year (50% off standard rate of £239.88, equivalent to £9.99/month) — all Premium features at best value
• Subscriptions auto-renew unless cancelled before the renewal date
• Cancellation: you may cancel at any time from Settings → Billing (or via the Stripe billing portal). From the date of cancellation, no further charges will be taken.
• Monthly plans: on cancellation, Premium access continues until the end of the month you have already paid for, after which your account reverts to the free plan. No refund is given for the remainder of that month.
• Annual plans: on cancellation, no further charges will be taken and Premium access continues until the end of the paid year. The annual fee already paid is non-refundable.
• No refunds are issued for cancellation, partial months, or unused time, unless required by law
• Account deletion: deleting your account permanently removes all of your data. Any active subscription is cancelled immediately with no refund for unused time, and you would need to register a new account to use the Platform again.
• Payments processed securely by Stripe

6. Photo Policy

All photos must be genuine, unedited, and recent. Filtered, heavily retouched, or misleading photos are strictly prohibited and may result in immediate removal without refund. Photos are reviewed by our moderation team.

If you express an interest in a profile managed by a guardian (wali), you agree that the guardian may share your profile and photograph privately with the person they represent, solely to consider a marriage introduction. Your photo is shared only via a secure link that expires and remains under your control — see our Privacy Policy for details. If you are viewing a photo shared with you in this way, you must keep it confidential and must not save, screenshot or forward it.

7. Limitation of Liability

Rishta Helpers Ltd provides a platform to facilitate connections between users. We do not guarantee any specific outcome, including marriage. We are not liable for the conduct of individual members. Users engage at their own discretion and we strongly recommend meeting initially with a guardian (wali) present.

8. Contact

For any queries regarding these terms: support@rishta-helpers.com
Rishta Helpers Ltd, Office 9803, 321-323 High Road, Chadwell Heath, Essex RM6 6AX