Where two paths
become one.

Rishta Helpers exists to make finding a life partner a dignified, safe, and halal experience for British Muslims. We believe that the search for a spouse deserves the same care, trust, and Islamic values that marriage itself is built upon. By combining modern technology with the principles of our faith (verified identities, guardian support, and serious intent), we provide a platform where families and individuals can connect with confidence, free from the noise and uncertainty that has come to define mainstream dating culture.

For British Muslims who are ready for marriage and want to find a compatible spouse the halal way, Rishta Helpers is a matrimonial platform that connects verified, serious individuals and families in a safe and faith-centred environment.

Unlike mainstream dating apps, Rishta Helpers is built exclusively for those seeking marriage, with ID-verified profiles, guardian registration for those who want it, and a community that shares the same values and intentions.

1. Who We Are

Rishta Helpers Ltd is a company registered in England and Wales (Company No. 17217683), with our registered office at Office 9803, 321-323 High Road, Chadwell Heath, Essex RM6 6AX. We operate the Rishta Helpers Muslim marriage platform at www.rishta-helpers.com.

We are registered with the Information Commissioner's Office (ICO) as a data controller, registration reference ZC229821.

For data protection enquiries, contact us at: support@rishta-helpers.com

2. What Data We Collect

• Account data: Name, email address, phone number, date of birth, gender
• Profile data: City, ethnicity, height, education, occupation, sect, religiosity, about me, photos
• Guardian data: Name and contact details of wali/guardian where provided
• Usage data: Login activity, profile views, messages sent, connections made
• Payment data: Billing information processed securely via Stripe (we do not store card details)
• Verification data: Government ID documents are normally processed via Stripe Identity (not stored by us). If you choose to upload your document manually instead, a member of our team briefly reviews it and it is deleted immediately afterwards (automatically within 7 days at the latest if unreviewed), never stored long-term.

3. How We Use Your Data

• To provide and improve the matchmaking service
• To verify your identity and ensure community safety
• To process subscription payments
• To send service notifications (new interests, messages, matches)
• To let a guardian (wali) privately share a profile you have expressed interest in with the person they represent
• To comply with legal obligations

Guardian profile sharing. Some accounts are managed by a guardian (wali) on behalf of the person seeking marriage. If you express an interest in a guardian-managed profile, that guardian may share your profile, including a summary of your details and your photograph, privately with the person they represent (for example their son or daughter) so that person can consider your interest. This happens only for the purpose of a potential marriage introduction, and only with members who chose to reach out through a guardian. Your photograph is never attached to an email: it is shared through a secure, private link that expires after 14 days, is watermarked, and stops working if you remove the photo or close your account, so it stays under your control. Please only upload a photograph you are comfortable being seen for this purpose.

4. Your Rights Under UK GDPR

• Right of access: Request a copy of all personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of all your personal data ("right to be forgotten")
• Right to portability: Receive your data in a machine-readable format
• Right to object: Object to processing of your data for certain purposes

To exercise any of these rights, go to Settings → Privacy & GDPR in your account, or email us at support@rishta-helpers.com.

5. Data Retention

We retain your data for as long as your account is active. On deletion request, all personal data is permanently removed within 30 days. Payment reference records are retained for 7 years for legal compliance (no personal data retained beyond a reference number).

6. Third Parties

We share data only with trusted service providers necessary to operate the platform: Stripe (payments & ID verification), Hostinger (database & file hosting), and ZeptoMail by Zoho (email notifications). All are GDPR-compliant processors under data processing agreements.

7. Cookies

We use only essential cookies required for the service to function (session management, authentication). We do not use advertising or tracking cookies.

8. Contact & Complaints

For any privacy concerns: support@rishta-helpers.com

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

1. Acceptance of Terms

By registering for or using Rishta Helpers ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform. These terms are governed by the laws of England and Wales.

2. Eligibility

• You must be at least 18 years of age
• You must be based in the United Kingdom
• You must be Muslim or be creating a profile on behalf of a Muslim family member
• You may only maintain one active account
• You must provide truthful and accurate information

3. Guardian (Wali) Registration & Age Verification

Rishta Helpers allows a guardian (wali) to register and manage a profile on behalf of a marriage-seeking family member, in keeping with Islamic tradition. This is subject to the following safeguards:

• Adults only: the guardian-assisted registration process is available only for marriage-seekers who are themselves 18 years of age or older. A guardian cannot create, register, or maintain a profile on the Platform for anyone under the age of 18, and date of birth is checked at the point of registration to enforce this.
• Independent identity verification: both the guardian and the marriage-seeker they represent must each independently complete our identity verification process using their own government-issued ID. Verifying the guardian's identity does not verify or substitute for verification of the seeker, and vice versa — both identities are confirmed separately before the profile is treated as verified.
• The guardian's own age (18+) is also confirmed as part of this process.

4. Prohibited Conduct

• Human trafficking and sexual exploitation are strictly prohibited. You must not engage in, facilitate, promote, advertise, or in any way support human trafficking, modern slavery, forced marriage, sexual exploitation, or commercial sexual services. Any such activity results in immediate permanent removal and will be reported to the police and relevant authorities
• Aiding, abetting, or encouraging abuse is strictly prohibited. You must not aid, abet, encourage, facilitate, or conceal the abuse of any person, including physical, sexual, emotional, psychological, or financial abuse, coercive control, or grooming. Any such conduct results in immediate permanent removal and, where appropriate, referral to law enforcement
• Uploading false, misleading, or heavily edited photos
• Harassment, abusive language, or inappropriate behaviour toward other members
• Sharing contact details (phone numbers, social media) before a mutual connection is established
• Creating fake profiles or impersonating others
• Using the Platform for any commercial purpose without written consent
• Attempting to bypass any Platform security or payment features

5. Strike & Suspension Policy

Violations of these terms result in strikes against your account:

• Strike 1: Warning issued
• Strike 2: 7-day account restriction
• Strike 3: Permanent removal from the platform, no refund issued

Removal is permanent. Where your account is permanently removed, whether for three strikes or for a serious breach of these terms, you may not create a new account. To enforce this, we retain a limited record of your identifying details (your name, date of birth, email address, telephone number, and verified-ID details) solely to prevent re-registration. This is processed on the basis of our legitimate interest in protecting the safety of our members, and is kept only for as long as necessary for that purpose. Any attempt to circumvent a removal by registering again will result in the new account also being removed.

Responding to expressions of interest (communication policy): When another member sends you an expression of interest, you are expected to respond by accepting or declining it. Ignoring requests ("ghosting") is unfair to other members and is treated as poor communication. This process applies:

• Day 0: you receive the expression of interest by email and within the app.
• After 2 days with no response, you are sent a reminder by email and in the app. This reminder is sent regardless of your email notification settings, because it affects your account standing.
• After 3 days with no response, the sender may report you for poor communication. Where 3 full days have elapsed and a reminder was sent, this results in an automatic strike on your account, and you will be notified by email.
• Strikes follow the escalation above. Three strikes result in permanent removal from the platform with no refund for any payments made. Strikes may be reviewed or reversed by our team on appeal.

Reports and appeals: Any member can report a profile, photo, or conversation using the in-app Report option, or by emailing support@rishta-helpers.com. Reports are reviewed by our admin team as promptly as possible, with urgent safety-related reports prioritised. If a strike, restriction, or removal is applied to your account, you may appeal by emailing support@rishta-helpers.com; appeals are reviewed by our admin team against the original report and evidence, and you will be notified of the outcome once a decision is made. If an appeal is upheld, the strike is reversed and your account is fully reinstated.

6. Subscription & Payments

• Free plan: Browse all profiles, up to 3 active connections
• Premium Monthly: £11.99/month (40% off standard rate of £19.99): up to 25 connections, priority in search, see who viewed you
• Premium Yearly: £119.94/year (50% off standard rate of £239.88, equivalent to £9.99/month): all Premium features at best value
• Subscriptions auto-renew unless cancelled before the renewal date
• Cancellation: you may cancel at any time from Settings → Billing (or via the Stripe billing portal). From the date of cancellation, no further charges will be taken.
• Monthly plans: on cancellation, Premium access continues until the end of the month you have already paid for, after which your account reverts to the free plan. No refund is given for the remainder of that month.
• Annual plans: on cancellation, no further charges will be taken and Premium access continues until the end of the paid year. The annual fee already paid is non-refundable.
• No refunds are issued for cancellation, partial months, or unused time, unless required by law. Under the Consumer Contracts Regulations 2013, you would ordinarily have a 14-day right to cancel a new subscription. Before subscribing, you confirm you want Premium access to start immediately and expressly agree that doing so waives this right, which is why it does not apply here.
• Account deletion: deleting your account permanently removes all of your data. Any active subscription is cancelled immediately with no refund for unused time, and you would need to register a new account to use the Platform again.
• Payments processed securely by Stripe

7. Photo Policy

All photos must be genuine, unedited, and recent. Filtered, heavily retouched, or misleading photos are strictly prohibited and may result in immediate removal without refund. Photos are reviewed by our moderation team.

If you express an interest in a profile managed by a guardian (wali), you agree that the guardian may share your profile and photograph privately with the person they represent, solely to consider a marriage introduction. Your photo is shared only via a secure link that expires and remains under your control; see our Privacy Policy for details. If you are viewing a photo shared with you in this way, you must keep it confidential and must not save, screenshot or forward it.

8. Limitation of Liability

Rishta Helpers Ltd provides a platform to facilitate connections between users. We do not guarantee any specific outcome, including marriage. We are not liable for the conduct of individual members. Users engage at their own discretion and we strongly recommend meeting initially with a guardian (wali) present.

9. Contact

For any queries regarding these terms: support@rishta-helpers.com
Rishta Helpers Ltd, Office 9803, 321-323 High Road, Chadwell Heath, Essex RM6 6AX

This Acceptable Use Policy sets out what is and isn't allowed on Rishta Helpers. It applies to every member, guardian (wali), and visitor, and works alongside our Terms of Service and Privacy Policy. Breaching this policy can result in a strike, account suspension, or permanent removal without refund; see the Strike & Suspension Policy in our Terms.

1. Who May Use the Platform

• You must be at least 18 years old and based in the United Kingdom
• You must be Muslim, or registering on behalf of a Muslim family member as their guardian (wali)
• You must maintain only one account, and every detail you provide must be truthful and accurate
• Government ID verification is required before you can message other members

2. Prohibited Content & Conduct

You must not use Rishta Helpers to:

• Engage in, or use the Platform to facilitate, promote, or further, any illegal act, including any activity that is unlawful under the law of the United Kingdom or any other applicable jurisdiction. This is in addition to, and not limited by, the specific examples below
• Post, share, solicit, or link to any child sexual abuse material (CSAM), or content that sexualises or endangers a minor in any way. This is a zero-tolerance violation: any such content or activity results in immediate, permanent removal from the Platform and is reported to the National Crime Agency (NCA), the Internet Watch Foundation, and/or NCMEC as applicable, and to law enforcement
• Engage in, facilitate, promote, or in any way support human trafficking (including for the purpose of sexual exploitation), modern slavery, forced marriage, or commercial sexual services: zero tolerance, immediate permanent removal and referral to the police and relevant authorities
• Aid, abet, encourage, facilitate, or conceal the abuse of any person, including physical, sexual, emotional, psychological, or financial abuse, coercive control, or grooming
• Post, share, solicit, or link to adult content or adult services of any kind, including sexually explicit material, pornography, nudity, or the promotion or solicitation of sexual or escort services
• Promote, glorify, fundraise for, recruit for, or otherwise support violent extremism, terrorism, or any organisation or content that incites or celebrates violence
• Upload, share, or link to copyright-infringing material, or any content that infringes another party's intellectual property, trademark, or other proprietary rights
• Upload false, misleading, heavily edited/filtered, or non-consensual photos, or images of anyone other than yourself
• Impersonate another person, create a fake or duplicate profile, or misrepresent your marital status, age, or identity
• Harass, threaten, abuse, or send unwanted sexual or inappropriate content to another member
• Discriminate against or incite hatred toward any individual or group on the basis of race, ethnicity, nationality, disability, or any other protected characteristic
• Solicit money, gifts, or financial information from another member, or attempt any romance/financial scam
• Share another member's contact details, photos, or private messages outside the Platform without their consent
• Use the Platform to advertise, solicit business, recruit, or for any commercial purpose without our written consent
• Upload or transmit any unlawful, obscene, defamatory, or infringing material
• Attempt to bypass identity verification, payment, moderation, or other security features of the Platform
• Scrape, crawl, or use automated tools to extract data from the Platform, or attempt to access another member's account
• Introduce malware, or attempt to disrupt, overload, or gain unauthorised access to our systems

3. Communication Standards

Members are expected to respond to expressions of interest (accept or decline) within a reasonable time, and mid-conversation ghosting or abrupt, unexplained silence may be reported and reviewed by our team. Full detail on this process is set out in the Communication Policy within our Terms of Service.

4. Reporting a Violation

If you encounter content or behaviour that breaches this policy, please report it using the in-app "Report" option on the member's profile or conversation, or email us at support@rishta-helpers.com with as much detail as possible. All reports are reviewed by our moderation team.

5. Enforcement

We may investigate suspected violations and take action at our discretion, including issuing a strike, temporarily restricting an account, permanently removing an account without refund, and, where required, reporting unlawful conduct to the appropriate authorities. See our Protocols for Law Enforcement for how we handle official requests.

6. Contact

Questions about this policy: support@rishta-helpers.com
Rishta Helpers Ltd, Office 9803, 321-323 High Road, Chadwell Heath, Essex RM6 6AX

1. Our Approach

Rishta Helpers Ltd cooperates with law enforcement and regulatory authorities investigating illegal activity connected to our Platform, in accordance with UK law, including the Data Protection Act 2018 and UK GDPR. This page sets out how official requests for information are handled.

2. How to Submit a Request

Law enforcement agencies and government authorities may submit a formal request for member data to support@rishta-helpers.com, marked for the attention of the Data Protection Lead. Requests should be made on official letterhead or via an official law enforcement email address, and must include:

• The requesting agency, officer name, badge/warrant number, and a means of verifying the request (e.g. a callback to a published agency phone number)
• The specific legal basis for the request (e.g. a court order, warrant, or applicable statutory power)
• The specific member account(s), email address(es), or other identifying detail(s) the request concerns
• The specific data being requested and the reason it is required

3. What We May Disclose

Where a request is valid and properly authorised, we may disclose data we hold about the relevant account, which can include: registration details (name, email, phone number, date of birth), IP/login activity, profile and guardian information, verification records, payment reference records (via Stripe), and message metadata. We do not store government ID documents ourselves in most cases; these are processed by Stripe Identity and requests concerning them may need to be directed there in addition to us. See our Privacy Policy for the full list of data categories we hold.

4. Emergency Disclosure Requests

Where we have a good-faith belief that disclosure is necessary to prevent an imminent risk of death or serious physical harm to a person, we may voluntarily disclose relevant account information without a court order, consistent with our obligations and discretion under UK data protection law. Please clearly mark such requests as an emergency and provide full contact details for a follow-up.

5. Member Notification

Where legally permitted, we may notify the affected member that a request for their data has been made. We will not do so where we are legally prohibited (for example, by a non-disclosure order) or where notification could reasonably compromise an active investigation.

6. Data Preservation Requests

Law enforcement may request that we preserve account data pending the arrival of formal legal process (such as a court order). We will make reasonable efforts to preserve the specified data for a limited period upon receipt of a proper preservation request.

7. Costs

We do not charge a fee for complying with a valid, properly authorised law enforcement request.

8. Contact

Law enforcement and regulatory enquiries: support@rishta-helpers.com
Rishta Helpers Ltd, Office 9803, 321-323 High Road, Chadwell Heath, Essex RM6 6AX
General member privacy concerns should instead go through our normal Privacy Policy contact channel or the ICO (ico.org.uk).